Refund Policy

A Legal Disclaimer

Effective Date: MAY 15,2026

This Refund Policy applies to all purchases made through Jolie African Kitchen & Market.

1. All Sales Final

Due to the perishable nature of our food products, all sales are final. Once an order has been placed and confirmed, it cannot be canceled, modified, refunded, or exchanged.

2. Order Accuracy

Customers are responsible for reviewing their order details carefully prior to submission. We are not responsible for errors made by the customer at the time of ordering, including incorrect items, quantities, or delivery/pickup information.

3. Food Quality Concerns

We take great care in preparing and packaging all orders. If you believe your order is incorrect, incomplete, or not up to standard, you must contact us within a reasonable time after pickup or delivery. While refunds are not provided, we may, at our sole discretion, review the issue and determine an appropriate resolution such as replacement or store credit.

4. Late or Missed Pickups / Deliveries

Orders that are not picked up at the scheduled time or are undeliverable due to incorrect customer information are not eligible for refunds or replacements.

5. Third-Party Delivery Services

We are not responsible for delays, damages, or issues caused by third-party delivery providers once an order has been handed off for delivery.

6. Policy Acceptance

By placing an order with Jolie African Kitchen & Market, you acknowledge that you have read, understood, and agreed to this Refund Policy.

📦 Pickup Policy

A Legal Disclaimer

Effective Date: May 15, 2026

1. Order Formation

All orders constitute an offer to purchase food products and are only accepted upon confirmation of payment or approved deposit. We reserve the right to decline or cancel any order at our discretion prior to acceptance.

2. Payment Terms

  • All online orders require full payment at checkout.

  • Phone orders may require deposit or full prepayment before preparation begins.

  • Any outstanding balance must be settled prior to release of the order.
    Failure to complete payment may result in cancellation without obligation to fulfill the order.

3. Pickup Location

Orders must be collected at the designated pickup location provided at confirmation:

Pickup Address:
23243 SPRING GENESIS LN KATY TEXAS 77493

Customers acknowledge responsibility for ensuring they arrive at the correct location.

4. Pickup Window

Pickup times are estimated and provided at order confirmation. Customers agree to collect orders within the specified pickup window.

Failure to arrive within the pickup window may result in order delay, deterioration in quality, or disposal without liability.

5. Food Safety & Quality Limitation

All products are prepared fresh. Once an order is marked ready, responsibility for timely collection transfers to the customer. We assume no liability for changes in temperature, texture, or quality resulting from delayed pickup.

6. Unclaimed Orders

Orders not collected within a reasonable timeframe may be deemed abandoned and disposed of for health and safety compliance. Abandoned orders are non-refundable and non-replaceable.

7. Order Verification

We may require verification at pickup, including order confirmation, name, or phone number used at checkout, to prevent unauthorized collection.

8. Customer Obligations

Customers are responsible for:

  • Providing accurate order and contact information

  • Ensuring timely arrival for pickup

  • Reviewing order details prior to confirmation

We are not responsible for errors arising from incorrect customer input.

9. Limitation of Liability

To the fullest extent permitted by law, the business shall not be liable for indirect, incidental, or consequential damages arising from order delays, customer negligence, or failure to collect orders within the designated timeframe.

10. Amendments

We reserve the right to modify this policy at any time without prior notice. Continued use of our services constitutes acceptance of any revised terms.

11. Acceptance

By placing an order, the customer affirms acknowledgment and acceptance of this Pickup Policy.

Shipping Policy

A Legal Disclaimer

Effective Date: MAY 15TH 2026
1. General Information
All content provided on this website, including menu items, pricing, and product descriptions, is for general informational and commercial purposes only. While we strive for accuracy, we do not guarantee that all information is complete, current, or error-free.
2. Food Safety & Allergies
Our products are prepared fresh to order. Customers are solely responsible for reviewing ingredients and determining suitability for their dietary needs. We are not liable for allergic reactions, sensitivities, or adverse health outcomes resulting from consumption of our products.
3. Limitation of Liability
To the fullest extent permitted by law, Jolie African Kitchen & Market shall not be held liable for any indirect, incidental, or consequential damages arising from the use of this website, services, or products, including delivery delays or third-party service failures.
4. Third-Party Services
We may utilize third-party services for payment processing and delivery. We are not responsible for the actions, errors, or delays of these third parties once services have been transferred to them.
5. Changes to Policy
We reserve the right to modify, update, or replace this Policy at any time without prior notice. Continued use of this website constitutes acceptance of any changes.
6. Acceptance of Terms
By placing an order or using this website, you acknowledge that you have read, understood, and agreed to this Shipping Policy & Legal Disclaimer.

Privacy Policy

A Legal Disclaimer

Effective Date: MAY 15TH 2026

This Privacy Policy and Legal Disclaimer applies to all users, customers, and visitors of Jolie African Kitchen & Market 
1. General Information
All information on this website, including menu items, pricing, and descriptions, is provided in good faith for general informational and commercial purposes only. We do not guarantee that all information is always accurate, complete, or up to date.
2. Food & Allergies
Our products are prepared fresh to order. Customers are responsible for reviewing ingredients and ensuring items are suitable for their dietary needs. We are not responsible for allergic reactions or health issues resulting from consumption of our food.
3. Limitation of Liability
To the fullest extent permitted by law, Jolie African Kitchen & Market is not liable for any damages arising from the use of this website, our services, or our products. This includes delays, delivery issues, or third-party service failures.
4. Third-Party Services
We use third-party services for payments and deliveries. We are not responsible for their actions, errors, or delays once services are transferred to them.
5. Data Rights & User Choices
You may request to:

  • Access your personal data

  • Update your information

  • Request deletion of your data (subject to legal or business requirements)

To make such requests, contact us at: [Insert Email Address]
6. Policy Updates
We reserve the right to update or modify this Privacy Policy & Legal Disclaimer at any time. Continued use of our website means you accept any changes.
5. Acceptance of Terms
By using this website and placing an order, you acknowledge that you have read, understood, and agreed to this Privacy Policy and Legal Disclaimer.